Pelcro - How can I update a credit card on Pelcro?

You can manually change your customer's credit card information on Pelcro platform. For that, you'll need to:

• On the Customers page, find the customer that needs to change the credit card info. You can user the top search bar for that

On the Customers page, find the customer that needs to change the credit card info. You can user the top search bar for that

• After selecting the customer, click on "Payment methods"

• Click on the "Add a card" sign (green round button with a +)

  

• Fill out the form and click "Add card"

• Now you can click on the three dots "···" of the new card and then click on "Set as a default"

After selecting the customer, click on "Payment methods"

Click on the "Add a card" sign (green round button with a +)

Fill out the form and click "Add card"

Now you can click on the three dots "···" of the new card and then click on "Set as a default"

• The old card can be deleted by clicking on the three dots "···" next to it and clicking on "Delete card"

The old card can be deleted by clicking on the three dots "···" next to it and clicking on "Delete card"

f it doesn't work, you may need to find the customer on Stripe and delete their credit card information there

1. On Stripe go to Customers and filter by email

2. Below payment methods, you will see a trash bin icon. Just click on that.

3. On Pelcro, search the email on the Customer tab. Click in Payment Methods. Click on three dots next to the card and select Delete Card.

On Stripe go to Customers and filter by email

Below payment methods, you will see a trash bin icon. Just click on that.

On Pelcro, search the email on the Customer tab. Click in Payment Methods. Click on three dots next to the card and select Delete Card.

Customers can also update their credit card information on your website logged area:

• Click on "Login" button on the menu and insert your email and password

• If you can't remember your password, click in "Forgot your password" and enter your email. You will receive instructions to reset your password via email

• After login in, just click in "My account"

• Select "Payment Cards" and click on the pencil icon

Click on "Login" button on the menu and insert your email and password

If you can't remember your password, click in "Forgot your password" and enter your email. You will receive instructions to reset your password via email

After login in, just click in "My account"

Select "Payment Cards" and click on the pencil icon

• Update your credit card info and click on "Submit."

Update your credit card info and click on "Submit."

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