--- title: Hearken | Indiegraf description: Learn best practices and have your technical questions answered when using the engagement management system, Hearken. --- [Skip to content](https://help.indiegraf.com/hearken#main-content) - [English](https://help.indiegraf.com/hearken) - [Español](https://help.indiegraf.com/es//hearken) English Show submenu for translations [Publisher Portal](https://portal.indiegraf.com/tickets) [![Indiegraf-PrimaryLogo-FullColor-1](https://help.indiegraf.com/hs-fs/hubfs/Indiegraf-PrimaryLogo-FullColor-1.png?width=262&height=60&name=Indiegraf-PrimaryLogo-FullColor-1.png)](https://help.indiegraf.com/) Open main navigation Close main navigation - - [English](https://help.indiegraf.com/hearken) - [Español](https://help.indiegraf.com/es//hearken) English Show submenu for translations - [Publisher Portal](https://portal.indiegraf.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Hearken](https://help.indiegraf.com/hearken) # Hearken Learn best practices and have your technical questions answered when using the engagement management system, Hearken. - [COVID-19 Engagement Efforts](https://help.indiegraf.com/covid-19-engagement-efforts) ## Planning and Preparing to Launch with Hearken - [Getting started: what to expect](https://help.indiegraf.com/getting-started-what-to-expect) - [Introducing the Hearken culture to your newsroom](https://help.indiegraf.com/introducing-the-hearken-culture-to-your-newsroom) - [Branding and Design Inspiration](https://help.indiegraf.com/branding-and-design-inspiration) - [Building your Hearken landing page](https://help.indiegraf.com/building-your-hearken-landing-page) - [Staffing your Hearken-powered effort](https://help.indiegraf.com/staffing-your-hearken-powered-effort) - [Map: The Hearken Process](https://help.indiegraf.com/map-the-hearken-process) - [Navigating nearby / similar media who also use Hearken](https://help.indiegraf.com/navigating-nearby-similar-media-who-also-use-hearken) See less ▼ ## Collecting Questions - [Perfecting your prompt](https://help.indiegraf.com/perfecting-your-prompt) - [Gathering questions](https://help.indiegraf.com/gathering-questions) - [Introducing and explaining the Hearken process](https://help.indiegraf.com/introducing-and-explaining-the-hearken-process) - [How to share responses with others in your newsroom](https://help.indiegraf.com/how-to-share-responses-with-others-in-your-newsroom) ## Collecting Votes - [Alerting folks at different stages of a voting round](https://help.indiegraf.com/alerting-folks-at-different-stages-of-a-voting-round) - [Curating questions into voting rounds](https://help.indiegraf.com/curating-questions-into-voting-rounds) - [A question won! Now what?](https://help.indiegraf.com/a-question-won-now-what) ## Reporting an Answer - [How to work with a question-asker](https://help.indiegraf.com/how-to-work-with-a-question-asker) - [Lower-effort ways to answer audience questions](https://help.indiegraf.com/lower-effort-ways-to-answer-audience-questions) - [How to handle anonymous or no-show question askers](https://help.indiegraf.com/how-to-handle-anonymous-or-no-show-question-askers) - [How to be transparent and prove to your audience that you care](https://help.indiegraf.com/how-to-be-transparent-and-prove-to-your-audience-that-you-care) - [What should go into a Hearken story?](https://help.indiegraf.com/what-should-go-into-a-hearken-story) ## Spreading Hearken Across Your Organization - [Use cases for Hearken](https://help.indiegraf.com/use-cases-for-hearken) - [Advice for dealing with reporters who are being sticks-in-the-mud](https://help.indiegraf.com/advice-for-dealing-with-reporters-who-are-being-sticks-in-the-mud) - [Using Hearken for breaking news](https://help.indiegraf.com/using-hearken-for-breaking-news) - [Using Hearken for elections coverage](https://help.indiegraf.com/using-hearken-for-elections-coverage) ## Creating and Customizing an Embed - [How to create and edit a form embed](https://help.indiegraf.com/how-to-create-and-edit-a-form-embed) - [Archiving and removing embeds from your website](https://help.indiegraf.com/archiving-and-removing-embeds-from-your-website) - [Examples from other newsrooms to help your Hearken form embeds look amazing](https://help.indiegraf.com/examples-from-other-newsrooms-to-help-your-hearken-form-embeds-look-amazing) - [How to generate a QR code to share your Hearken embeds](https://help.indiegraf.com/how-to-generate-a-qr-code-to-share-your-hearken-embeds) - [Create and edit a poll embed](https://help.indiegraf.com/create-and-edit-a-poll-embed) - [Setting up a voting round](https://help.indiegraf.com/setting-up-a-voting-round) - [Create and edit a list embed](https://help.indiegraf.com/create-and-edit-a-list-embed) - [Embedding on Core Publisher or Grove](https://help.indiegraf.com/embedding-on-core-publisher-or-grove) - [Using opt-in lists and checkboxes to convert submitters to subscribers](https://help.indiegraf.com/using-opt-in-lists-and-checkboxes-to-convert-submitters-to-subscribers) - [Using custom fonts in your embeds](https://help.indiegraf.com/using-custom-fonts-in-your-embeds) - [Customize your form's 'thank you' response](https://help.indiegraf.com/customize-your-forms-thank-you-response) - [Disabling the "I am over 16 years old" checkbox](https://help.indiegraf.com/disabling-the-i-am-over-16-years-old-checkbox) - [Adding subscription, donation or membership buttons to embeds](https://help.indiegraf.com/adding-subscription-donation-or-membership-buttons-to-embeds) See less ▼ ## Workflow Features - [Response statuses](https://help.indiegraf.com/response-statuses) - [How to manage your responses using lists](https://help.indiegraf.com/how-to-manage-your-responses-using-lists) ## Platform Features - [Manage and invite users](https://help.indiegraf.com/manage-and-invite-users) - [Link your EMS with Mailchimp](https://help.indiegraf.com/link-your-ems-with-mailchimp) - [Assigning a response to a member of your team](https://help.indiegraf.com/assigning-a-response-to-a-member-of-your-team) - [How to set and edit platform settings](https://help.indiegraf.com/how-to-set-and-edit-platform-settings) - [Setting up reCAPTCHA for your poll embeds](https://help.indiegraf.com/setting-up-recaptcha-for-your-poll-embeds) - [Automatically hiding responses](https://help.indiegraf.com/automatically-hiding-responses) - [Using Hearken and GroundSource](https://help.indiegraf.com/using-hearken-and-groundsource) - [Setting up reCAPTCHA for your form embeds](https://help.indiegraf.com/setting-up-recaptcha-for-your-form-embeds) See less ▼ ## Setting Up Notifications and Alerts - [Voter fraud detection in the EMS](https://help.indiegraf.com/voter-fraud-detection-in-the-ems) - [Send new submission notifications to Slack](https://help.indiegraf.com/send-new-submission-notifications-to-slack) - [Email notification settings](https://help.indiegraf.com/email-notification-settings) ## Setting up APIs and webhooks - [If you use Zapier: best practices](https://help.indiegraf.com/if-you-use-zapier-best-practices) - [EMS integrations FAQs](https://help.indiegraf.com/ems-integrations-faqs) - [Setting up a webhook](https://help.indiegraf.com/setting-up-a-webhook) - [How to use Zapier filters and steps to add logic to your Webhooks](https://help.indiegraf.com/how-to-use-zapier-filters-and-steps-to-add-logic-to-your-webhooks) - [Using the Hearken API to integrate the EMS with other tools](https://help.indiegraf.com/using-the-hearken-api-to-integrate-the-ems-with-other-tools) ## Data collection and exporting - [Turning off cookies on Hearken embeds](https://help.indiegraf.com/turning-off-cookies-on-hearken-embeds) - [How to track the URL of the page someone submitted a response on](https://help.indiegraf.com/how-to-track-the-url-of-the-page-someone-submitted-a-response-on) - [Data visualization and analysis within the EMS](https://help.indiegraf.com/data-visualization-and-analysis-within-the-ems) - [How to export submissions](https://help.indiegraf.com/how-to-export-submissions) - [Exporting voter emails](https://help.indiegraf.com/exporting-voter-emails) - [Exporting email addresses from your EMS](https://help.indiegraf.com/exporting-email-addresses-from-your-ems) - [GDPR compliance with Hearken](https://help.indiegraf.com/gdpr-compliance-with-hearken) See less ▼ ## Automatic categorization - [How to use the EMS's automatic categorization feature](https://help.indiegraf.com/how-to-use-the-emss-automatic-categorization-feature) - [Understanding natural language processing and machine learning in the EMS's automatic categorization feature](https://help.indiegraf.com/understanding-natural-language-processing-and-machine-learning-in-the-emss-automatic-categorization-feature) ## Social, outreach, and marketing - [Creating a promotions roadmap](https://help.indiegraf.com/creating-a-promotions-roadmap) - [Social media engagement](https://help.indiegraf.com/social-media-engagement) - [Promoting Hearken via Email](https://help.indiegraf.com/promoting-hearken-via-email) - [Promoting Your Work in Print](https://help.indiegraf.com/promoting-your-work-in-print) - [Promoting Hearken on the radio](https://help.indiegraf.com/promoting-hearken-on-the-radio) - [How to diversify and expand your audience](https://help.indiegraf.com/how-to-diversify-and-expand-your-audience) See less ▼ ## Events and In-Person Engagement - [In-person Outreach](https://help.indiegraf.com/in-person-outreach) - [Live event ideas using Hearken](https://help.indiegraf.com/live-event-ideas-using-hearken) ## Monetizing your Hearken work - [Selling sponsorships for your Hearken-powered work](https://help.indiegraf.com/selling-sponsorships-for-your-hearken-powered-work) - [How to use Hearken data for editorial, business and marketing decisions](https://help.indiegraf.com/how-to-use-hearken-data-for-editorial-business-and-marketing-decisions) - [Leveraging your Hearken-powered work for membership and fundraising](https://help.indiegraf.com/leveraging-your-hearken-powered-work-for-membership-and-fundraising) - [Welcome to Indiegraf](https://help.indiegraf.com/welcome-to-indiegraf) - [Onboarding](https://help.indiegraf.com/onboarding#main-content) - [Quick Start Guide](https://help.indiegraf.com/onboarding#quick-start-guide) - [Indie Website](https://help.indiegraf.com/indie-website#main-content) - [Analytics & Growth](https://help.indiegraf.com/indie-website#analytics-growth) - [Audience Engagement & Forms](https://help.indiegraf.com/indie-website#audience-engagement-forms) - [Configuring your Homepage](https://help.indiegraf.com/indie-website#configuring-your-homepage) - [Content Creation & Management](https://help.indiegraf.com/indie-website#content-creation-management) - [Design & Page Layout](https://help.indiegraf.com/indie-website#design-page-layout) - [Indiegraf Pay](https://help.indiegraf.com/indie-website#indiegraf-pay) - [Media & Visual Assets](https://help.indiegraf.com/indie-website#media-visual-assets) - [Paywall Solution: Pelcro](https://help.indiegraf.com/indie-website#paywall-solution-pelcro) - 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[Creating and Customizing an Embed](https://help.indiegraf.com/hearken#creating-and-customizing-an-embed) - [Workflow Features](https://help.indiegraf.com/hearken#workflow-features) - [Platform Features](https://help.indiegraf.com/hearken#platform-features) - [Setting Up Notifications and Alerts](https://help.indiegraf.com/hearken#setting-up-notifications-and-alerts) - [Setting up APIs and webhooks](https://help.indiegraf.com/hearken#setting-up-apis-and-webhooks) - [Data collection and exporting](https://help.indiegraf.com/hearken#data-collection-and-exporting) - [Automatic categorization](https://help.indiegraf.com/hearken#automatic-categorization) - [Social, outreach, and marketing](https://help.indiegraf.com/hearken#social-outreach-and-marketing) - [Events and In-Person Engagement](https://help.indiegraf.com/hearken#events-and-in-person-engagement) - [Monetizing your Hearken work](https://help.indiegraf.com/hearken#monetizing-your-hearken-work) - [Indiegraf Experts](https://help.indiegraf.com/indiegraf-experts) - 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