As part of our anti-spam policy, a physical street address must be included in your email. Here are some guidelines on formatting the physical address found at the bottom of your email.
Why this is important
Legally, this address must be provided for accountability purposes in order to identify the sender to the recipient. This can also help facilitate the opt-out process, preventing complaints and it will also help improve delivery.
Modify your physical address in your profile
A physical address must be included to schedule a newsletter in order to protect subscribers (and yourself). If the system cannot detect the merge field from the address in the campaign, it will add it at the bottom automatically. Furthermore, entering your company information is required when your account is created. Add it and edit it correctly as follows:
1. Click on the ⚙️ icon on the top right menu.
2. Select the Profile tab on the Account page
3. In the Profile options, click on the Pencil icon found in the right of Address (Required)
4. Update your address if needed and click save.
Add your physical address in the email Designer
You can add [CLIENTS.ADDRESS] where you want the address to appear in your campaign. Your company address will be pulled from the Company profile page. It will then be possible to edit the [CLIENTS.ADDRESS] field with the font, color, and police.
1. Select Campaigns > My templates.
2. Find your campaign email template. Select Edit email.
3. Type [CLIENTS.ADDRESS] where you want your physical address to appear and personalize it with text color, size, etc.
You will be able to see the result on the next page, where you can schedule the campaign.