While the vast majority of responses through your form embed are from genuine people, occasionally someone may submit something spammy or malicious. The Hearken EMS offers a way for you to get those responses out of view, either automatically or manually. To manually remove a single response from everyone's view, click "Hide" or "Delete."
This help guide is about how to hide responses automatically.
Note: Only admin users can view hidden responses, unhide them, and adjust the auto-hide settings. All users can manually hide responses. (More here about setting a user's role.)
Hide by word
(The default keywords are redacted in the screenshot above because they are profanity.)
You can update your auto-hide settings under Your Team > Response Settings > Auto-hide in your EMS.
The words that will result in a response being hidden are any existing quarantine words and our default list (which is eight variations on two slurs that we couldn't think of a scenario where they'd be used in a non-slur way). You can add more words as you see the need by typing in the word and clicking the "+" button. You can remove words from the list by clicking on the "x" to the right of the word.
If you do not want to auto-hide any responses, you can uncheck the box to turn this feature off.
Where to review hidden responses
Once a response is auto-hidden, you can still find and review it if you'd like by going to the "Hidden" tab on your Responses page, where there are three tabs:
Responses that are hidden manually by using the "Hide" button are also located in the "Hidden" inbox tab. You can "un-hide" any response (whether it was hidden automatically or manually) by clicking "Move to inbox".