--- title: Offboarding Process description: This guide explains Indiegraf's off-boarding process and the technical resources we provide. --- [Skip to content](https://help.indiegraf.com/off-boarding-process#main-content) - [English](https://help.indiegraf.com/off-boarding-process) - [Español](https://help.indiegraf.com/es/off-boarding-process) English Show submenu for translations [Publisher Portal](https://portal.indiegraf.com/tickets?hsLang=en) [![Indiegraf-PrimaryLogo-FullColor-1](https://help.indiegraf.com/hs-fs/hubfs/Indiegraf-PrimaryLogo-FullColor-1.png?width=262&height=60&name=Indiegraf-PrimaryLogo-FullColor-1.png)](https://help.indiegraf.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.indiegraf.com/off-boarding-process) - [Español](https://help.indiegraf.com/es/off-boarding-process) English Show submenu for translations - [Publisher Portal](https://portal.indiegraf.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Indiegraf](https://help.indiegraf.com/?hsLang=en) 2. [Indie Website](https://help.indiegraf.com/indie-website?hsLang=en) 3. [Site Administration](https://help.indiegraf.com/indie-website?hsLang=en#site-administration) January 14, 2026 # Offboarding Process ## This guide explains Indiegraf's offboarding process and the technical resources we provide.   💛 **Don't hesitate to reach out to us!** Before you make any final decisions, we want to encourage you to reach out and give our team a chance to help. Our *Customer Support* and *Pub Guides* teams are here to support you, address any issues, and work with you to find solutions that help you achieve your goals. Our team is committed to making the off-boarding process as smooth and easy as possible, so you have everything you need for a seamless transition. #### **Step 1: Provide Official Notice** The first step in the off-boarding process is to provide official notice to our Customer Support team and your Pub Guide (if you have one). **🚩 Key Notes:** 1. This notice should be given **at least 60 days in advance** 2. Message us via our Customer Support platform at [support@indiegraf.com](mailto:support@indiegraf.com) + CC your Pub Guide in the message. This step is essential because it allows us to: - Discuss any issues or challenges you might be experiencing. - Explore possible solutions before officially off-boarding - Receive guidance on the full off-boarding process, including the initial technical steps. #### **Step 2: Accessing Your Site Content** Our team provides your site content in **.csv format**, giving you access to all essential information for your site. The exported files include: - Posts and pages - Users - Images - Forms and entries - Events, venues, and organizers #### 🚩 Key Notes: 1. **Items we do not provide -** 1. database files 2. SQL-formatted files 3. API access 4. Any custom file structure or format 2. **Posts, Pages and Users -** 1. Content in CSV file format 2. Posts & Pages: author, author bio, attachments, categories, tags, slug, titles, full content, and other content related fields 3. Users: names, emails, bio, and other content related fields 3. **Images -** 1. For posts and pages: The CSV file includes links to hosted image files 2. All image files are also provided separately as part of your off-boarding package. #### **Step 3: Begin your migration** Once you’ve received your CSV files and any additional resources, you can begin your migration or transition process to another platform. - [Welcome to Indiegraf](https://help.indiegraf.com/welcome-to-indiegraf?hsLang=en) - [Onboarding](https://help.indiegraf.com/onboarding?hsLang=en#main-content) - [Quick Start Guide](https://help.indiegraf.com/onboarding?hsLang=en#quick-start-guide) - [Indie Website](https://help.indiegraf.com/indie-website?hsLang=en#main-content) - [Analytics & Growth](https://help.indiegraf.com/indie-website?hsLang=en#analytics-growth) - [Audience Engagement & Forms](https://help.indiegraf.com/indie-website?hsLang=en#audience-engagement-forms) - [Configuring your Homepage](https://help.indiegraf.com/indie-website?hsLang=en#configuring-your-homepage) - [Content Creation & Management](https://help.indiegraf.com/indie-website?hsLang=en#content-creation-management) - [Design & Page Layout](https://help.indiegraf.com/indie-website?hsLang=en#design-page-layout) - [Indiegraf Pay](https://help.indiegraf.com/indie-website?hsLang=en#indiegraf-pay) - [Media & Visual Assets](https://help.indiegraf.com/indie-website?hsLang=en#media-visual-assets) - [Paywall Solution: Pelcro](https://help.indiegraf.com/indie-website?hsLang=en#paywall-solution-pelcro) - [SEO and Google Tools](https://help.indiegraf.com/indie-website?hsLang=en#seo-and-google-tools) - [Site Administration](https://help.indiegraf.com/indie-website?hsLang=en#site-administration) - [Technical Questions](https://help.indiegraf.com/indie-website?hsLang=en#technical-questions) - [Indie Email](https://help.indiegraf.com/indie-email?hsLang=en#main-content) - [Quickstart Video Guide: Indie Email](https://help.indiegraf.com/indie-email?hsLang=en#quickstart-video-guide-indie-email) - [Account Setup & Foundations](https://help.indiegraf.com/indie-email?hsLang=en#account-setup-foundations) - [Contact Management](https://help.indiegraf.com/indie-email?hsLang=en#contact-management) - [Creating Campaigns](https://help.indiegraf.com/indie-email?hsLang=en#creating-campaigns) - [Sending Campaigns & Automation](https://help.indiegraf.com/indie-email?hsLang=en#sending-campaigns-automation) - [Troubleshooting & Deliverability](https://help.indiegraf.com/indie-email?hsLang=en#troubleshooting-deliverability) - [Analytics](https://help.indiegraf.com/indie-email?hsLang=en#analytics) - [Indie Ads Manager (IAM)](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#main-content) - [Reporting & Statistics](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#reporting-statistics) - [Essential Articles](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#essential-articles) - [Native Ad Templates](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#native-ad-templates) - [Quick Start Guide](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#quick-start-guide) - [Payment Solutions](https://help.indiegraf.com/indie-ads-manager-iam?hsLang=en#payment-solutions) - [Hearken](https://help.indiegraf.com/hearken?hsLang=en#main-content) - [Planning and Preparing to Launch with Hearken](https://help.indiegraf.com/hearken?hsLang=en#planning-and-preparing-to-launch-with-hearken) - [Collecting Questions](https://help.indiegraf.com/hearken?hsLang=en#collecting-questions) - [Collecting Votes](https://help.indiegraf.com/hearken?hsLang=en#collecting-votes) - [Reporting an Answer](https://help.indiegraf.com/hearken?hsLang=en#reporting-an-answer) - [Spreading Hearken Across Your Organization](https://help.indiegraf.com/hearken?hsLang=en#spreading-hearken-across-your-organization) - [Creating and Customizing an Embed](https://help.indiegraf.com/hearken?hsLang=en#creating-and-customizing-an-embed) - [Workflow Features](https://help.indiegraf.com/hearken?hsLang=en#workflow-features) - [Platform Features](https://help.indiegraf.com/hearken?hsLang=en#platform-features) - [Setting Up Notifications and Alerts](https://help.indiegraf.com/hearken?hsLang=en#setting-up-notifications-and-alerts) - [Setting up APIs and webhooks](https://help.indiegraf.com/hearken?hsLang=en#setting-up-apis-and-webhooks) - [Data collection and exporting](https://help.indiegraf.com/hearken?hsLang=en#data-collection-and-exporting) - [Automatic categorization](https://help.indiegraf.com/hearken?hsLang=en#automatic-categorization) - [Social, outreach, and marketing](https://help.indiegraf.com/hearken?hsLang=en#social-outreach-and-marketing) - [Events and In-Person Engagement](https://help.indiegraf.com/hearken?hsLang=en#events-and-in-person-engagement) - [Monetizing your Hearken work](https://help.indiegraf.com/hearken?hsLang=en#monetizing-your-hearken-work) - [Indiegraf Experts](https://help.indiegraf.com/indiegraf-experts?hsLang=en) - [Indiegraf Product Release Notes](https://help.indiegraf.com/indiegraf-product-release-notes?hsLang=en#main-content) - [Product Demo Videos](https://help.indiegraf.com/indiegraf-product-release-notes?hsLang=en#product-demo-videos) - [General](https://help.indiegraf.com/general?hsLang=en) - 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