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Indiegraf Emergency Support: Get Help When It's Critical

If you require assistance outside of business hours, please follow the steps outlined below. 

We understand that time is of the essence when your core operations are impacted. This article explains how to access our emergency support and what to expect from our on-call team.

1. What Qualifies as an Emergency?

An Emergency is defined as a critical situation that significantly disrupts your normal operations as a publisher and requires immediate attention. This typically includes:

  • Inability to Publish: You are unable to publish content to your website.

  • Site Down: Your main website or critical services are completely inaccessible.

  • Revenue Impact: Technical failures are preventing the processing of payments or the serving of ads, resulting in immediate and significant lost revenue.

  • Reputational Damage: Issues causing immediate or severe reputational damage to your publication.

If your issue does not fit these criteria, please use our standard support channels for the fastest resolution during business hours (Monday-Friday 9 AM - 5 PM Eastern).

 

2. How to Submit an Emergency Request 

To ensure the fastest response, you must use the following official emergency channels. Submitting the form below will alert our On-Call Support team:

  1. Submit the Emergency Form: The best way to get help is by filling out our dedicated Emergency Support Form. This ensures we capture all the necessary details to begin troubleshooting immediately.

    Click here to submit your after-hours request