--- title: How can contributors cancel their recurring donations? description: Find your RevEngine portal link to let contributors cancel recurring gifts, update billing, and receive automated email confirmations. --- [Skip to content](https://help.indiegraf.com/how-can-contributors-cancel-their-recurring-donations#main-content) English Show submenu for translations [Publisher Portal](https://portal.indiegraf.com/tickets?hsLang=en) [![Indiegraf-PrimaryLogo-FullColor-1](https://help.indiegraf.com/hs-fs/hubfs/Indiegraf-PrimaryLogo-FullColor-1.png?width=262&height=60&name=Indiegraf-PrimaryLogo-FullColor-1.png)](https://help.indiegraf.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Publisher Portal](https://portal.indiegraf.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Indiegraf](https://help.indiegraf.com/?hsLang=en) 2. [RevEngine](https://help.indiegraf.com/revengine?hsLang=en) 3. [Portal & contribution management](https://help.indiegraf.com/revengine?hsLang=en#portal-contribution-management) May 26, 2026 # How can contributors cancel their recurring donations? ## Guide contributors to your RevEngine portal via a unique link so they can self-cancel donations and instantly receive confirmation emails. Contributors can cancel recurring donations at any time by accessing your RevEngine contributor portal. ### **Providing contributors portal access** Your organization has a unique link to its RevEngine contributor portal. To find it: 1. Sign in to your RevEngine dashboard 2. Select the contribution page to whose portal you want to link 3. Click on the **Grab Link** button on the top bar of your page editor 4. You will be shown links to your live **Contribution Page** and the **Contributor Portal**. Share this link with your contributors so that they can access the portal. We suggest that you [share this URL with contributors on your main site, contribution page, and email communications](https://news-revenue-hub.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/REVENGINE/pages/2783543297/staging+How+do+I+grab+a+contributor+portal+link?parentProduct=JSM-Portal&parentProductContentContainerId=10035&initialAllowedFeatures=disable-login-flow.disable-share&locale=en-US#Why-share-the-contributor-portal-link%3F) to make it easy for them to find. After clicking that link, they’ll be taken a secure portal where they can view their transaction data and modify contributions. ### **Canceling subscriptions and confirmation emails** In the portal, contributors will find a table with all their payments and relevant details. There, they can cancel any active recurring contributions to your newsroom. ![Captura de pantalla 2024-10-10 a la(s) 16.35.10](https://help.indiegraf.com/hs-fs/hubfs/Captura%20de%20pantalla%202024-10-10%20a%20la(s)%2016.35.10.png?width=670&height=419&name=Captura%20de%20pantalla%202024-10-10%20a%20la(s)%2016.35.10.png) When a contributor cancels a recurring payment, they will will be see a popup modal asking them to confirm this change. Once cancelled - the status of their subscription will be updated to “canceled” in their portal. ![Captura de pantalla 2024-10-10 a la(s) 16.35.02](https://help.indiegraf.com/hs-fs/hubfs/Captura%20de%20pantalla%202024-10-10%20a%20la(s)%2016.35.02.png?width=670&height=419&name=Captura%20de%20pantalla%202024-10-10%20a%20la(s)%2016.35.02.png)     Your supporters will get a confirmation email after cancelling their subscription, and will also be notified every time they: - **update the amount** of their subscription ([for Core or RevEngine + Salesforce](https://fundjournalism.org/pricing/)users) - **send themselves receipts** for subscriptions (for organizations that send receipts through RevEngine) - **update** **their billing information** (name or payment method) ### ![image-20241010-205626](https://help.indiegraf.com/hs-fs/hubfs/image-20241010-205626.png?width=670&height=419&name=image-20241010-205626.png) **When contributors cannot access their portal** If contributors made a payment under the wrong email address, they will be unable to access their portal. 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